We strive for 100% customer satisfaction! Please be advised that all retail sales are final and Marina Cottage Soap Co. does not accept returns, including, but not limited to seasonal and custom orders. Any exceptions to our return policy are reviewed on a case-by-case basis, to determine if store credit shall be issued or applied toward the purchase of another product. Shipping and handling is nonrefundable. No cash refunds. Marina Cottage Soap Co. must be notified immediately upon receipt of damaged goods. Upon receipt of your purchase, please inspect the package for any damage, shortages, or discrepancies. Please report any errors within (24) hours of receiving your purchase. Due to the nature of hand crafted products, subtle variations of color and/or consistency may occur. We take all precautions to ensure the quality and consistency of our products; however, we are not responsible for damages incurred during shipment or transportation by any other party.