FAQ


FAQ

How do I contact customer service?

At Marina Cottage Soap Co.,  we are committed to providing the best possible organic skin care products and the best possible service to our customers. If you ever have any questions, please feel free to get in touch with us using the contact form in our contact us section.

You may also contact us at:

Marina Cottage Soap Co.
Email: customerservice@marinacottage.com
Phone: (228) 215-1250

What are your hours of operation?

MONDAY — FRIDAY 10 AM TO 5:30 PM SATURDAYS 10 AM TO 3 PM. WE ARE CLOSED ALL FEDERAL HOLIDAYS AND SUNDAYS.

When will my order ship?

HOLIDAY SHIPPING TURN AROUND (DEC 1st - DEC 24th):  Please allow 1-2 working days for your order to ship out.  Orders need to be placed by Wednesday Dec 18th to be received by Christmas.

HOLIDAY CLOSURES:  WE ARE CLOSED ALL FEDERAL HOLIDAYS, TO SPEND TIME WITH OUR FAMILIES.

REGULAR SHIPPING TIMES: All orders will be shipped within 48 hours of your order being approved. Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays). Orders placed on Saturday and Sunday will be processed within 48 hours of the next business day.

If an order requires communication or confirmation from a customer, order processing resumes after the communication is received (whether by e-mail or phone).

All orders to US destinations are shipped via USPS Priority Mail; international shipping carrier is based on the destination.

What are your shipping rates?

Shipping Rates:

US & Canada:

      • small flat rate box$7.15 Priority flat rate
      • medium flat rate box $ 13.60 Priority flat rate
      • large flat rate box $18.85 Priority flat rate

International:

      • small package (2 pounds and under) = $17.00 Priority flat rate small
      • medium/large package (2 pounds- 20 pounds) = $40.00 Priority flat rate med/large

What payments do you accept?

We accept PayPal, Visa, MasterCard, American Express or Discover in real time (meaning your card will be charged at checkout).

Do you offer coupon codes and how do I use them?

We love to offer coupon codes to our loyal customers. Please check out our Facebook page and newsletter for special savings. Coupon codes MUST be entered correctly at checkout. You should see the discount BEFORE payment confirmation. REFUNDS WILL NOT BE ISSUES FOR DISCOUNTS NOT RECEIVED AFTER CHECKOUT!  Sign up for our mailing list to receive exclusive money saving coupon codes.

What is your return policy?

We strive for 100% customer satisfaction!  Please be advised that all sales are final and Marina Cottage Soap Co. does not accept returns, including, but not limited to seasonal and custom orders.  Any exceptions to our return policy are reviewed on a case-by-case basis, to determine if store credit shall be issued or applied toward the purchase of another product.  Shipping and handling is nonrefundable.  No cash refunds.  Marina Cottage Soap Co. must be notified immediately upon receipt of damaged goods.  Upon receipt of your purchase, please inspect the package for any damage, shortages, or discrepancies.  Please report any errors within (24) hours of receiving your purchase.  Due to the nature of hand crafted products, subtle variations of color and/or consistency may occur.  We take all precautions to ensure the quality and consistency of our products; however, we are not responsible for damages incurred during shipment or transportation by any other party.

How is my privacy protected?

We never share your personal information with anyone. Sensitive information entered online is encrypted & transmitted using state of the art SSL (Secure Socket Layers) technology.

How are your organic products made?

With love and soul of course! Our products are made using the finest organic ingredients that are safe for those with skin sensitivities like ours. We make all products in small batches to ensure quality.

How long do your organic face and body products stay fresh?

Our productswill keep for 1 to 2 years, but are best used within 6 months to retain the strength of the natural essential oils.

Are your organic face and body products safe for babies and people with sensitive skin?

All of our organic face and body soaps contain high amounts ofbeneficial oils and are free of any sulfates and synthetic which are found in most commercial skin care products. Our products are also free of parabens, alcohol, mineral oil, gluten free, free of dyes and perfumes.

Disclaimer: Although allergic reactions to our organic and natural ingredients are uncommon, we recommend you test our products first by using them on a small patch of skin for 24 hours. If redness or irritation develops, discontinue use. The information presented on this website is not meant to diagnose or treat any medical condition nor to replace the advice or care of a qualified health professional.

Are your soaps biodegradable?

Yes, they are completely biodegradable as only earth friendly organic natural ingredients are used.

Why does your face and body soap make my skin feel softer than commercial soap?

Did you know that 60% of whatever comes in contact with your skin is assimilated into your system? Goat milk has always been most acceptable for people with sensitive digestive tracts; this is also true of external use. Goat milk is a natural moisturizer that is high in proteins, minerals and vitamins that are easily absorbed into the skin. Goat's milk is the same PH as us whereby the molecule is absorbed into the skin easier. The soap also rinses clean. We use essential oils never perfumes and only use mica to color our products. Gentle on your skin, leaving you with silky smooth hydrated skin.
"Your skin is only as clean as the soap scum on your shower door!" Vanessa Mueller, RN, Founder

 

How do I make my soap last longer?

Avoid letting water from your shower and bath stream onto the soap. Keep dry after use by setting on its edge or in an elevated soap dish where it can drain.